Terms of Service

Last Updated: 1.2.2026

These Terms of Service (“Terms”) govern services provided by:

• Emra Inc., doing business as Femto Miami
• Address: 16560 NW 10th Ave, Miami Gardens, FL 33169-5815, United States
• Email: [email protected]
• Phone: +1-781-500-5115
• Billing Descriptor: Femto Miami

1. Service Description

Emra Inc., doing business as Femto Miami provides specialized electronic control unit (ECU) technical processing and unlocking services for customer-supplied hardware. The Company does not manufacture, sell, or distribute automotive parts or emissions-related components.

Customers must provide their own ECU hardware for software processing. If required, ECU removal and installation services may be performed by a third-party provider.

Service availability depends on technical compatibility and firmware versions. The Company does not guarantee compatibility with all firmware versions.

No Emissions or Safety Circumvention Guarantee: The Company does not advertise, promote, or guarantee bypass of emissions controls, safety systems, regulatory safeguards, or manufacturer protections.

2. Customer Authorization & Eligibility

• Customer is at least 18 years old.
• Customer owns the vehicle or is legally authorized to request ECU modification.
• Customer has legal authority to submit the ECU.
• Customer will use services lawfully and is solely responsible for compliance with all applicable laws.

3. Informed Consent & Assumption of Risk

Customer acknowledges ECU modification may affect vehicle performance, emissions behavior, drivability, safety, warranty status, regulatory compliance, and compatibility with third-party tools. Customer assumes all risks arising from use of a modified ECU.

4. Orders and Payment

Orders are requests for service. Payments are securely processed through Stripe. Service begins only after payment confirmation. Charges will appear on your statement as Femto Miami.

The Company reserves the right to refuse or cancel any order due to technical limitations, compliance requirements, fraud prevention, or regulatory concerns.

5. Technical Feasibility

Service completion depends on ECU compatibility, firmware version, manufacturer restrictions, and security protections. The Company does not guarantee successful completion for every ECU.

6. Refund & Cancellation Policy

Cancellation is permitted only before technical work begins, or in cases of technical infeasibility or an improperly submitted order. Once technical work has started, services are non-refundable.

If a refund is approved, it will be processed within 5–10 business days to the original payment method. Shipping costs and payment processing fees are non-refundable.

For full details, see Refund Policy.

7. Shipping & Customer Property

Customer assumes risk of loss during shipping to and from the Company. The Company is not responsible for shipping delays, carrier damage, or lost shipments outside Company control.

8. Limitation of Liability

Services are provided “AS IS” without warranties of any kind. To the maximum extent permitted by law, total liability shall not exceed the amount paid for the service. The Company is not liable for indirect or consequential damages.

9. Indemnification

Customer agrees to indemnify and hold harmless Emra Inc., doing business as Femto Miami, its officers, employees, and contractors from claims arising from use of a modified ECU, regulatory violations, vehicle operation, and third-party claims.

10. Dispute Resolution & Arbitration

All disputes shall be resolved through binding arbitration administered by the American Arbitration Association. Arbitration takes place in Florida and is governed by the Federal Arbitration Act. Customer waives the right to jury trial and class actions.

Arbitration Opt‑Out: Customer may opt out of arbitration within 30 days of accepting these Terms by submitting written notice to [email protected].

11. Limitation of Claim Period

Any claim must be filed within twelve (12) months from the date it arose.

12. Privacy Policy & Data Use

We collect personal information including name, address, email, phone number, VIN, and order history. Information is used solely to provide services and prevent fraud. Payments are processed by Stripe; we do not store full credit card numbers. We do not sell personal information.

13. Force Majeure

The Company is not liable for delays caused by events beyond reasonable control, including shipping delays, cybersecurity incidents, or regulatory changes.

14. Governing Law

These Terms are governed by the laws of the State of Florida.

15. Entire Agreement

These Terms constitute the entire agreement between the parties. If any provision is unenforceable, remaining provisions remain valid.

Chargebacks & Payment Disputes

By placing an order and completing payment, Customer acknowledges and agrees that:

• This is a digital ECU programming service, not the sale of a physical product.
• Once programming begins, the service is considered performed and becomes non‑refundable.
• ECU software modification is irreversible and cannot be reverted to a factory locked state.
• Performance results may vary depending on vehicle condition, firmware versions, and third‑party tools.

Customer agrees to contact the Company to resolve any billing or service issue before initiating a dispute or chargeback. Chargebacks for completed services will be formally disputed using service documentation, programming records, and customer authorization logs. Unauthorized chargebacks may result in refusal of future services.